Email & Web Enquiry Follow Up

The following script will enable you to professionally qualify your customers over the telephone. At the same time it allows you to lead the customer.

Telephone Script

I’m going to be the one looking after you and taking through your Buying journey.

First of all let me ask you a few questions that will help make sure we find you the car that’s right for you and prepare for the appointment.

Then I will book you in for a test drive.

Current Car 

So, let’s start with your current car, what do drive at the moment?

  • Will you be part exchanging it ? 
  • How long have you owned it ? 
  • Will the New car be doing the same mileage / journeys ?
  • How many miles a year have you been doing ? 
  • There a good car what has prompted you to change it ?
  • Is there any finance outstanding- if so do you know the amount ?

How They Use The Car 

  • And what will using the new car for ?
  • Commuting to and from work ?
  • Family – who will mostly drive the car ?
  • And who will be in it ?
  • Do you do long distances like trips abroad ?

When Is The Customer Looking To Change

And when are you looking to take delivery? So we can work out the timescales.

Arrange Appointment

Okay – let me arrange the test drive now – when will be convenient?

I will book you in for ________day, I will make sure we introduce you to our Manger who will give me the figures ….

We will have a proper look at your current car and give you a valuation….

And then we can agree the specification and process the order …

Confirm Appointment

In the meantime, I will drop you an email confirming and send you a short video telling you what to expect and what to bring with you.

Any questions?

Thanks – have a great day